FAQ

QUAESTVEIN FAQ

Heritage & Materials
What materials are used in Quaestvein jewelry?
Quality and skin safety are our non-negotiables. Our core collections are meticulously crafted from S925 Sterling Silver. Each piece is rigorously tested to be 100% Lead, Nickel, and Cadmium-free, making them safe for sensitive skin and ensuring long-lasting wear for every explorer.
Where is your Turquoise sourced from?
We source our raw turquoise directly from Shiyan, Hubei—a region globally esteemed for its premium turquoise deposits. These stones are celebrated for their exceptional hardness and distinct porcelain-like luster. This raw, natural quality provides the "authentic soul" for our designs, ensuring that every stone carries its own unique matrix.
What is "The Inner Explorer"?
"The Inner Explorer" is the muse behind Quaestvein. It represents the gender-neutral identity of individuals who are resilient enough to thrive in the urban jungle, yet refined enough to appreciate the raw, unfiltered beauty of natural minerals. Our jewelry is designed as a modern amulet for this spirit.
Shipping & Logistics
Where do you ship from and what is the delivery timeframe?
To ensure every piece meets our curation standards, all orders are personally inspected and dispatched from our Curation Studio in Shenzhen, China. Delivery typically takes 8-13 business days. We embrace "Slow Fashion"—taking the necessary time to guarantee your mineral stone is hand-checked and securely packaged.
Will I need to pay any import duties or taxes?
No. Your order total already covers all costs. According to our Shipping Policy, customers are not required to pay any additional import fees, duties, or VAT. We manage the complexities of cross-border logistics so you can focus entirely on your style.
Returns & Peace of Mind
What is your return policy?
We provide a transparent 30-day return policy. To be eligible, your item must remain in its original condition: unworn, unused, and in its original packaging. Simply reach out to support@quaestvein.com to initiate a return to our Shenzhen studio.
Is my payment information secure?
Absolutely. Our store adheres to the highest International Privacy and Security standards. We use advanced encryption protocols to ensure that your payment data and personal information are protected at every step of the checkout process.