PRIVACY POLICY

Last Updated: April 19, 2026

This Privacy Policy describes how QUAESTVEIN (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site.

1. PERSONAL INFORMATION WE COLLECT When you visit the Site, interact with us, or make a purchase, we collect various types of personal information. We categorize this information based on how we collect it:

A. Information You Provide Directly to Us

         Order Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment confirmation details (we do not store full credit card numbers, which are handled securely by our payment processors), email address, and phone number.

         Account Information: If you create an account on our Site, we collect your secure password, purchase history, and saved preferences.

         Customer Support Information: If you contact us directly (e.g., via our Contact Us form, email, or social media), we collect the contents of your messages, your email address, and any other information you choose to provide so we can assist you.

B. Information We Collect Automatically

         Device Information: As you access the Site, we automatically collect information about your device, including your web browser type, IP address, time zone, and some of the cookies installed on your device.

         Usage Information: As you browse, we track information about the individual web pages or jewelry pieces that you view, what websites or search terms referred you to the Site, and how you interact with the Site.

C. Information We Obtain from Third Parties

         Service Providers: We may obtain information from third parties that help us operate our Site and fulfill your orders, such as our e-commerce platform (Shopify) and payment gateways (e.g., PayPal, Stripe), which provide us with payment status and fraud risk assessments.

2. HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

         Communicate with you and provide ongoing customer support;

         Screen our orders for potential risk or fraud; and

         When in line with the preferences you have shared with us, provide you with information, tailored recommendations, or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

         Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

         Google Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy.

          Logistics & Payment: We share your information with shipping partners (like YunExpress) to deliver your jewelry and payment processors to complete your transactions.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. BEHAVIORAL ADVERTISING As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. To do this, we share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies. > This includes the use of Facebook Pixel and Google Ads. You can opt out of targeted advertising by using the links below:

          Facebook: https://www.facebook.com/settings/?tab=ads

          Google: https://www.google.com/settings/ads/anonymous

          Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

5. YOUR RIGHTS (GDPR & CCPA)

Depending on where you live, you have certain rights regarding your personal information:

          Access: You have the right to request a copy of the personal information we hold about you.

          Correction: You have the right to request that we correct any inaccurate or incomplete information.

          Deletion: You have the right to request that we erase your personal data under certain conditions.

          Data Portability: You have the right to request that we transfer the data that we have collected to another organization.

California Privacy Rights (CCPA): If you are a resident of California, you have the right to opt-out of the "sale" or "sharing" of your personal information for targeted advertising purposes. We do not sell your personal information for monetary value, but we may share it with our advertising partners. We will not discriminate against you for exercising any of these rights.

If you would like to exercise any of these rights, please contact us through the contact information below: support@quaestvein.com.

6. DATA RETENTION

Retention Period: When you place an order through the Site, we will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Notice, provide you with our services, and resolve any disputes.

Legal Obligations: We may retain your data for a longer period if required or permitted by applicable laws (such as tax, accounting, or other legal and regulatory requirements).

Data Deletion & Isolation: When we have no ongoing legitimate business need to process your personal information, we will securely delete or anonymize it. If immediate deletion is not possible (for example, because your personal information has been stored in secure back-up archives), we will securely store your data and isolate it from any further processing until complete deletion is possible. You may also contact us at any time to request the deletion of your personal data.

7. SECURITY MEASURES & DATA ACCURACY

Data Accuracy: Personal information you provide to us should be accurate, complete, and up to date to ensure the proper fulfillment of your orders and services.

How We Protect Your Data: We take the security of your data seriously. In addition to using industry-standard encryption technologies (SSL) when transferring and receiving customer data, we take reasonable administrative, technical, and organizational security steps. This includes implementing strict measures to limit our team members' access to your personal information only to what is necessary to process your orders.

Shared Responsibility: To help us protect your personal data, we strongly request that you use a secure, unique password for your account on our Site and never share your login details with anyone.

Inherent Risks: While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, Company cannot guarantee absolute security against unauthorized access, loss, or alteration of information.

Contact Us: If you suspect any breach of your account security or have concerns about your data, please notify us immediately at support@quaestvein.com.

8. MINORS

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

9. Third-Party Websites and Services

The Services may link to, or be linked to, websites, applications, or services not maintained or controlled by Company. Company is not responsible for the privacy policies or practices of any third parties or any third-party websites, applications, or services. This Privacy Notice does not apply to any third-party websites, applications, or services or to any personal or other information that you may provide to third parties. You should read the privacy policy for each website, application, and service that you visit or use.

10. INTERNATIONAL DATA TRANSFERS Please note that your personal information will be transferred outside of your home country, including to the United States and Canada (where Shopify’s servers are located), and to our operational facilities. When we transfer your data internationally, we rely on recognized legal mechanisms to ensure your information remains protected according to industry standards.

11. DO NOT TRACK Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

12. MANAGING COOKIES You can control and manage cookies in various ways through your browser controls, often found in your browser's "Tools" or "Preferences" menu. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Site may no longer be fully accessible.

13. Changes to this Privacy Notice

We may update this Privacy Notice from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. All changes will be effective immediately upon posting of the updated Privacy Notice on the Site and, by accessing or using the Services after any changes are made, you agree to those changes. Material changes will be clearly posted on the Site or otherwise communicated to you (e.g., via email).

14. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, contact us via email at support@quaestvein.com or by phone at +86 175-120-65976.

Business Address: 9B-T29 Qiaofu Building, No. 57 Xinwen Road, Meiling Community, Lianhua Subdistrict, Futian District, Shenzhen, Guangdong Province, China, 518026